Account profile
Deleted where eligibleName, login access, profile information and contact details used only for your landlord account.
May be retainedLimited logs may remain for security, fraud prevention, dispute handling or legal compliance.
Account and data request
Account Deletion
This page explains how to request deletion of your KirayaBook account, what data may be deleted, and what may be retained for rental, legal, security or dispute reasons.
Last updated: 26 July 2026
Acknowledgement
Usually within 7 working days after receiving enough details.
Processing
Usually completed within 30 days after verification unless extra review is needed.
Backups
May remain for a limited period before normal backup rotation removes them.
Google Play account deletion
Delete KirayaBook Landlord Account
To request deletion of your KirayaBook account and associated data:
- 1. Open the KirayaBook Landlord app.
- 2. Go to Profile or Settings.
- 3. Select Delete Account.
- 4. Confirm your deletion request.
Do not email passwords, OTPs, API tokens or private documents unless support specifically asks for verification through an approved channel.
Process
How to request account deletion
Use the Landlord app when you can. If you cannot sign in, support can still verify and process the request by email.
1
Open the KirayaBook Landlord app
Sign in with the landlord account you want to delete.
2
Go to Profile or Settings
Open More / Settings, then find Account & Security.
3
Select Delete Account
The Delete Account action is shown to primary landlord account owners.
4
Confirm your deletion request
Read the warning, continue, then type DELETE to confirm the request.
5
Deletion is processed
Your account is signed out and eligible landlord-owned data is removed, anonymised or disconnected from active records.
Data handling
What may be deleted or retained
Some rental records are shared between owners, managers and tenants, so deletion is handled with ownership and legal context.
Tenant or manager access
Deleted where eligibleManager access, manager sessions and landlord-specific tenant relationships can be removed from active access lists.
May be retainedTenant master accounts are not deleted because tenants may be connected to other landlords or need independent access.
Landlord or owner records
Deleted where eligibleLandlord-owned properties, rooms, manager records, meters, payment links, ledgers, agreements, documents, images, reminders and app preferences are removed where eligible.
May be retainedRecords may be retained only where required for legal, security, dispute or rental-history reasons.
Documents and uploads
Deleted where eligibleDocuments uploaded only for your personal account may be deleted where eligible.
May be retainedDocuments connected to active rental agreements, payment history, disputes or legal obligations may be retained for a required period.
Backups and system logs
Deleted where eligibleDeleted data is removed from active systems after processing.
May be retainedEncrypted backups and technical logs may remain until normal backup rotation or legal retention periods end.
Before you delete
Download or copy any records you may need before requesting deletion. After deletion is processed, account access and some records may not be recoverable.
If you are a landlord or owner, review manager access, tenant access and shared documents before deleting the main account.
When deletion may take longer
Deletion may take longer if ownership is unclear, multiple users are linked to the same records, a dispute is open, verification is incomplete or legal retention is required.
Support will tell you if more details are needed to complete the request.
Request deletion by email
Use your registered email address where possible. Include your name, registered mobile number, role and whether you are a landlord, manager or tenant.